MoonWin Casino Terms and Conditions

Welcome to MoonWin Casino. By accessing or using our website at https://www.moonwin.com/, you agree to be legally bound by these Terms and Conditions. Please read this document carefully before registering an account or placing any wagers on our platform. At MoonWin, we are committed to providing a transparent, fair, and secure gaming environment for all our players. If you do not agree with any part of these terms, you must not use our services.

1. About Us

Our MoonWin Casino is operated by Novatrix SRL, registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School (White House with Black Gate), Costa Rica, 30703. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros — licence no. ALSI-202508056-FI2. Our platform was established in 2023 and serves an international player base across multiple currencies and languages. At MoonWin, we offer our services in English, German, Norwegian, French, and Italian.

2. Eligibility and Account Registration

To use our services, you must meet the following conditions:

You must be at least 18 years of age.
You must be a resident of a country where online gambling is legally permitted.
You must not be a resident of any Restricted Country listed in our policies.
You must provide accurate and truthful information during registration.
You may only hold one account with us at any time.

We reserve the right to verify your identity at any point. At MoonWin, we take our Know Your Customer (KYC) obligations seriously. If we are unable to reach you for two weeks, we may lock your account. Furthermore, if KYC documents are not submitted within 40 days, any pending winnings may be forfeited. Your phone number must also be verified before we can process any withdrawal requests.

3. Restricted Countries

Our MoonWin platform does not accept real-money deposits or gameplay from certain jurisdictions. Residents of the following regions are excluded from our services: the United States, the United Kingdom, France, Australia, Germany, and many others as detailed in our full Restricted Countries list. Bonuses and promotions are additionally unavailable to players in Sweden and Finland. We apply provider-level restrictions as required — for example, certain game providers are unavailable in specific territories. It is your responsibility to ensure that online gambling is legal in your jurisdiction before registering with us.

4. Deposits and Withdrawals

4.1 Deposit Terms

We accept a wide range of payment methods including Visa, Mastercard, Interac, AstroPay, Skrill, Neteller, Paysafecard, Neosurf, ecoPayz, MuchBetter, MiFinity, and crypto assets via CoinsPaid (Bitcoin, Ethereum, USDT, Dogecoin, Litecoin, TRX). Our minimum deposit amounts are as follows:

EUR 20 / CAD 20 / INR 2,000
BTC 0.0001 / ETH 0.01 / LTC 0.01
DOGE 1 / USDT 5 / TRX 50

We do not accept third-party payments. All deposits must come from accounts or cards registered in your name.

4.2 Withdrawal Terms

At MoonWin, we process withdrawals within 48 hours on our side. Actual fund transfers may take up to 5 business days depending on the selected method, with bank transfers typically taking approximately 3 banking days. Our minimum withdrawal thresholds are EUR 50, USD 50, CAD 75, AUD 75, NZD 75, NOK 500, and USDT 50, among others.

Our withdrawal limits apply as follows:

Daily: CAD/AUD 7,500 (EUR 5,000 equivalent)
Weekly: CAD/AUD 15,000 (EUR 10,000 equivalent)
Monthly: CAD/AUD 30,000 (EUR 20,000 equivalent)

VIP members enjoy elevated limits, and our top Lunar Eclipse tier receives fully custom withdrawal allowances. Progressive jackpot wins are always paid in full regardless of standard limits. The maximum cash-out from deposit bonuses and similar promotions is 15,000 per applicable currency.

5. Bonuses and Promotions

We offer a generous welcome package across three deposits. Our first deposit bonus provides a 100% match up to 375 (AUD/CAD/USD) plus 100 Free Spins on Wild Cash x9990. High Roller players who deposit 375 or more receive a 125% match up to 7,500 plus 100 Free Spins on Gemhalla. The minimum deposit required to qualify for our welcome bonus is 30 in the applicable currency.

At MoonWin Casino, our ongoing promotions include:

Monday Reload Spins — use code MONDAY for up to 100 Free Spins
Wednesday Reload — use code JOHNNY for up to 100 Free Spins
Crypto Bonus — 10% or 15% bonus depending on deposit size (code CRYPTO)
VIP Daily Cashback — ranging from 5% to 13% based on your tier
Game of the Month, Galaxy Treasure, Lunar Pack, Cosmic Spins, and more

All bonuses carry a 40x wagering requirement applied to the bonus amount plus any Free Spin winnings, unless stated otherwise. Our bonus validity period is 5 days. The maximum bet allowed while a bonus is active is 7.50. Free Spins are issued in batches of 20 per day and must be activated within 24 hours of receipt. Non-deposit and Free Spin bonus winnings carry a maximum cash-out of 75 or 150 depending on the offer.

6. Loyalty Programme

Our MoonWin Casino operates two parallel loyalty schemes. The Cosmic Cash Club awards 1 point for every 15 USD wagered on slots and live casino games. Players progress through 25 levels from Skywatcher up to MoonWin Mastermind, earning level-up Free Spin rewards with wagering requirements that decrease from 40x to as low as 5x.

Our VIP Club consists of five tiers — Moonlight, Crescent Moon, Full Moon, Supermoon, and Lunar Eclipse. Benefits include dedicated account managers, phone support, daily cashback between 5% and 13%, birthday gifts, weekly deposit bonuses, access to exclusive tournaments and lotteries, and offline events. You may qualify for fast-track VIP entry by depositing 1,500 in a single transaction.

7. Games and Software

At MoonWin, we host between 4,000 and 6,000 games from 50+ software providers including BGaming, Pragmatic Play, Amatic, AvatarUX, Authentic Gaming, Absolute Live Gaming, Atmosfera, and many more. Our game catalogue includes slots, live casino (blackjack, roulette, baccarat, game shows), table games, jackpot games, crash games, bonus-buy titles, scratch cards, video poker, and MoonWin Originals. We do not offer a sportsbook. Our moonwin casino live section is powered by Authentic Gaming, Absolute Live Gaming, and Atmosfera. The full game library is accessible via desktop and mobile browsers — no download or native app is required.

8. Responsible Gaming

We are committed to promoting responsible gambling across our platform. Our MoonWin Casino provides tools including deposit limits, session time controls, and self-exclusion options. We encourage all players to gamble responsibly and only wager amounts they can afford to lose. If you feel you may have a gambling problem, please contact our support team or seek help from an independent organisation. Our services are strictly for adults aged 18 and over.

9. Customer Support

We provide 24/7 customer support via live chat and email at support@moonwin.com. VIP players at higher tiers benefit from dedicated phone support. For affiliate enquiries, please contact us at affiliates@moonwin.com. Our support team is available in all languages offered on our platform.

10. Amendments and Governing Law

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms. Our MoonWin Casino operates under the laws of Costa Rica and the regulatory framework of the Government of the Autonomous Island of Anjouan, Union of Comoros. By using our platform, you agree to submit to these governing provisions.

If you have any questions regarding our terms, please do not hesitate to contact us at support@moonwin.com. We are here to ensure your experience at MoonWin Casino is enjoyable, fair, and fully transparent.

Content updated: July 24, 2026