MoonWin Privacy Policy
At MoonWin, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and protect your data when you access and use our platform at https://www.moonwin.com/. By using MoonWin Casino online, you agree to the practices described in this document. We encourage you to read this policy carefully before registering or playing.
1. Who We Are
We operate MoonWin as part of Novatrix SRL, registration number 3-102-893958, with a registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School (White House with Black Gate), Costa Rica, 30703. Our MoonWin casino games and services are licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence no. ALSI-202508056-FI2. We are the data controller responsible for your personal information collected through our platform.
2. Information We Collect
When you register and use our services at MoonWin, we may collect the following categories of personal data:
- Identity information: full name, date of birth, gender, and copies of identification documents required for KYC verification.
- Contact details: email address, phone number, and residential address.
- Financial data: payment method details, transaction history, deposit and withdrawal records.
- Account data: username, login credentials, and account preferences used during MoonWin login.
- Technical data: IP address, browser type, device identifiers, and connection information.
- Usage data: gaming activity, session duration, game choices, and interaction with our platform features including MoonWin live casino and bonus participation.
- Communication data: messages exchanged with our support team at support@moonwin.com and records of any queries or complaints.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
3.1 Account Management and Service Delivery
We use your data to create and maintain your account, process deposits and withdrawals, verify your identity, and deliver the full range of our MoonWin casino services. Phone number verification is required before withdrawals can be processed, and we may request KYC documentation at any stage of your account activity.
3.2 Legal Compliance and Security
We are obligated to verify your identity and monitor transactions to comply with applicable anti-money laundering (AML) regulations, responsible gambling requirements, and our licensing obligations. If you are unreachable for 14 days during an active KYC process, we may lock your account. Failure to complete KYC within 40 days may result in the forfeiture of pending winnings.
3.3 Bonuses and Promotions
We use your account data to apply and track promotional offers, including our welcome package, reload bonuses, the Cosmic Cash Club loyalty programme, and our VIP Club benefits. When you use a MoonWin bonus code or MoonWin promo code, we process the associated data to validate and credit your rewards correctly.
3.4 Customer Support
We use your information to provide 24/7 live chat and email support. Our Moon Win casino support team may access your account details to assist with enquiries, disputes, and technical issues. VIP tier members benefit from dedicated phone support using data we hold on file.
3.5 Marketing Communications
With your consent, we may send you promotional emails, notifications about new MoonWin casino games, special offers, and personalised recommendations. You may withdraw your consent to marketing communications at any time by contacting us or updating your account settings.
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. However, we may share your information in the following circumstances:
- Payment processors: We share necessary financial data with our payment partners (including Visa, Mastercard, Skrill, Neteller, CoinsPaid and others) to process your transactions securely.
- Game providers: Our 50+ software providers may receive technical usage data to facilitate gameplay on our platform.
- Regulatory authorities: We may disclose your information to licensing bodies, law enforcement, or regulatory agencies where required by law or our licensing obligations under the Anjouan licence.
- Service providers: We engage trusted third-party vendors for IT infrastructure, fraud prevention, customer support tools, and analytics who process data on our behalf under strict confidentiality agreements.
- Affiliate partners: We may share limited data with affiliate partners registered via affiliates@moonwin.com in accordance with our affiliate programme terms.
5. Cookies and Tracking Technologies
Our MoonWin casino platform uses cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and improve our services. These include:
- Essential cookies: Required for the basic operation of our site, including maintaining your session during MoonWin login.
- Analytical cookies: Help us understand how players interact with our platform, which pages are visited most, and how we can optimise performance.
- Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns.
- Preference cookies: Store your language and regional settings to personalise your experience.
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
6. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law, regulatory obligations, and our licensing conditions. Financial and identity records may be retained for a minimum of five years in accordance with anti-money laundering legislation. We will securely delete or anonymise your data when it is no longer required for the purposes for which it was collected.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may ask us to correct inaccurate or incomplete data.
- Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
- Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
- Right to data portability: Where applicable, you may request a transferable copy of your data.
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at support@moonwin.com. We will respond to all verified requests within the timeframe required by applicable law.
8. Data Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to keep your account credentials confidential.
9. International Data Transfers
As an international operator, we may transfer your data to countries outside your jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place, including contractual protections consistent with applicable data protection standards. Our MoonWin online platform serves players across multiple countries and currencies, and data transfers are managed accordingly.
10. Restricted Territories
We do not knowingly collect or process data from individuals located in jurisdictions where our services are prohibited. If we determine that a user is accessing our platform from a restricted country, we will take appropriate steps, including account closure and data deletion in line with this policy and our terms and conditions.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of MoonWin Casino following any such update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out to our team:
- Email: support@moonwin.com
- Affiliates: affiliates@moonwin.com
- Registered address: Novatrix SRL, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica, 30703
We are here 24/7 to assist you and are committed to handling all privacy-related enquiries with the utmost care and confidentiality.
Content updated: July 24, 2026