MoonWin Casino Cookies Policy

At MoonWin Casino, we believe that transparency is the foundation of trust. This Cookies Policy explains how we use cookies and similar tracking technologies on our website at https://www.moonwin.com/. When you access the MoonWin Casino online platform — whether to check your moonwin login, explore moonwin casino games, or claim a moonwin bonus — cookies are already working quietly in the background to ensure your experience is smooth, secure, and personalised. Please read this policy carefully to understand what we collect, why we collect it, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files that are stored on your device — computer, tablet, or smartphone — when you visit a website. At MoonWin Casino, we use cookies to recognise you on return visits, to remember your settings and preferences, and to understand how our players interact with our platform. Cookies do not contain executable code and cannot access other data stored on your device.

In addition to traditional cookies, our MoonWin platform may also use related technologies such as web beacons, pixel tags, local storage objects, and session identifiers. For the purposes of this policy, we refer to all of these collectively as "cookies."

Who We Are

MoonWin Casino is operated by Novatrix SRL, registration number 3-102-893958, with a registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School (White House with Black Gate), Costa Rica, 30703. We are licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence no. ALSI-202508056-FI2. As the data controller, we are responsible for the use of cookies on this website.

Types of Cookies We Use

Our MoonWin Casino website uses several categories of cookies, each serving a distinct and important function. Below we outline the types we deploy and the purpose each serves.

Strictly Necessary Cookies

These cookies are essential for the operation of our platform. Without them, services such as your moonwin casino login, account access, and secure payment processing would not function correctly. We do not require your consent to place strictly necessary cookies, as they are fundamental to delivering the services you request from us.

Session management and authentication
Security and fraud prevention mechanisms
Load balancing and server stability
Maintaining your in-session game state

Performance and Analytics Cookies

We use performance cookies to understand how visitors use our MoonWin Casino platform — which pages are visited most frequently, how long players spend on the moonwin live casino section, and where technical issues may arise. This data is aggregated and anonymised, meaning it cannot be used to identify you directly.

Page load times and error tracking
Navigation flow analysis across the moonwin casino games library
Session duration and frequency metrics
A/B testing for interface improvements

Functional Cookies

Functional cookies allow our platform to remember choices you make, such as your preferred language, currency selection, or display preferences. Here at MoonWin Casino, we use these cookies to enhance your experience so that you do not need to reset your preferences every time you visit.

Language and localisation preferences (English, German, Norwegian, French, Italian)
Currency display settings (EUR, CAD, AUD, USD, NZD, NOK, INR, crypto)
Promotional banner dismissals and notification preferences
Live chat widget status and interaction history

Targeting and Marketing Cookies

With your consent, we and our trusted third-party partners may place targeting cookies to deliver relevant promotional content — such as information about a moonwin casino no deposit bonus, moonwin promo code offers, or our welcome package. These cookies track your browsing behaviour across websites to build a profile of your interests and show you more relevant advertising.

Retargeting for moonwin bonus and promotion campaigns
Affiliate tracking to attribute sign-ups correctly
Cross-site advertising network participation
Social media integration and sharing functionality

Third-Party Cookies

Some cookies on our MoonWin platform are set by third-party services we integrate with. These include our game providers (50+ studios including Pragmatic Play, BGaming, and others), payment processors, analytics services, and customer support tools. Our MoonWin Casino team does not control how these third parties use their cookies — we encourage you to review their individual privacy and cookie policies for further information.

How Long Do Cookies Last?

Cookies we deploy fall into two duration categories:

Session cookies: These exist only for the duration of your visit to our site and are deleted automatically when you close your browser. We use these primarily for authentication during your moonwin login session.
Persistent cookies: These remain on your device for a set period — ranging from a few days to several months — or until you manually delete them. We use persistent cookies for preference storage, analytics, and marketing purposes.

Managing and Controlling Cookies

At Moon Win Casino, we respect your right to control how cookies are used on your device. When you first visit our website, we will present you with a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category.

You may update or withdraw your consent at any time by accessing the cookie settings tool available in the footer of our website. Please note that disabling certain categories of cookies — particularly strictly necessary ones — may affect the functionality of our MoonWin Casino platform and limit access to certain features.

Browser-Level Controls

In addition to our on-site cookie manager, most modern browsers offer built-in controls for managing cookies. Below are links to guidance for the most commonly used browsers:

Google Chrome: Settings → Privacy and Security → Cookies
Mozilla Firefox: Options → Privacy and Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Microsoft Edge: Settings → Cookies and Site Permissions

Please be aware that clearing all cookies from your browser will log you out of your MoonWin Casino account and reset any locally stored preferences.

Cookies and Responsible Gaming

We at MoonWin Casino take responsible gaming seriously. Some of our cookies help us monitor patterns that may indicate problematic play behaviour, allowing us to intervene with appropriate support measures. These cookies support our commitment to player welfare and are considered strictly necessary for regulatory compliance purposes.

Updates to This Policy

Our Moon Win cookies policy may be updated from time to time to reflect changes in our technology, legal obligations, or business practices. When we make material changes, we will notify you through a prominent notice on our website or via email. We encourage you to review this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about how MoonWin Casino uses cookies, or if you wish to exercise any rights related to the data we collect through cookies, please contact our support team. We are available 24/7 via live chat at https://www.moonwin.com/ or by email at support@moonwin.com. We are committed to responding to all enquiries promptly and transparently.

Content updated: July 24, 2026